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I would try to turn up the volume and then received complaints that there was a lot of static on the line. When I first bought this phone it seemed perfect, but then after a month of use people were saying that it was hard to hear me and they sounded muffled to me as well.
I use it for my work at home business and it works great. A great product.
Well worth buying. I run a small Customer Service Office and the Headset Phone is the most important piece of equipment I own, without it I could not do business. Amazons price was the best I found over several days of looking. The headset phone also works better than any others I have tried to date, the main problem has been finding one that is wired (must have wired for security) and one that has good volume.
This phone also offers a mute button which is a much needed option when working. The customers never have issues with hearing me either. I would highly recommend this phone to anyone. I work from home and use this phone for all my customer service projects. I have no problems hearing anyone and can adjust the volume if I get a customer that is too loud.
With volume & tone control (a nice plus), it is usable but still annoying. This phone adds a fair amount of noise (more of a hum/buzz). If they improve this phone to have normal basic handset type sound quality, I would give this product a 5. This headset phone is exactly what I need for my home office. I do not understand why the sound quality on this is so poor compared to a normal cheap handset phone (and yes, I've tested with cheap handset on the same line).
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